Because of the issues with the D-Link DGL-4500 Wireless Router, D-Link is receiving a lot of heat lately. People are experiencing continue router lockups, lost signals and more. The new 1.21 Beta (3rd phase) firmware solves some of the issues, but not all. Many just want to RMA the DGL-4500 and buy something else. This is from a D-Link Technical Engineer who writes, "Any complaints and or refund request should all go through Customer Service not Tech Support. 800-326-1688 ext 6314." That's a US telephone number though.

Here is a post from ISPGeeks that all customers of DLink should be carefull of.

The following beta firmware is provided on a trial basis only and without any kind of warranty. It is heavily advised not to use this beta firmware for any critical purpose. By downloading the beta firmware file, you expressly agree that the use of the firmware is at your own risk and discretion. It is not supported through the normal support channels. All questions, comments and issues should be directed to this board.

- This code can be used with all hardware revisions of the DGL-4500 - This code addresses the WAN slowdown and lockups

Here's the run down.. If you can wait one more week we will conclude our results of the beta firmware that's been handed out to several customers for testing. So far it has been 4 weeks since the first customer to try it and seems 80% of users have reported positive feedback. By next week if that number holds up we will go into our 2nd stage and release the code as beta here in the forums for you to try and get your feedback.

DGL-4500 Tester from San Diego to Los Angeles. We're looking for anyone that is experiencing the 3-4 day lock up, WAN slow down and poor wireless connections on their DGL-4500.

What we want to do is send out an Engineer to your location for about half a day to run some tests in your environment. We will also give you an extra router to comp you.

Remember we're only looking for users located within San Diego to Los Angeles.

Once we find what we need this thread will be closed and removed!

Thank You,

Ru-Fi-Oh, Technical Engineer