Netflix and Sony Blu-ray Player Issues

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eire1274
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Joined: 09/12/2003
Posts: 1142

I've got a Sony BDP-S580 player with built-in WiFi. It has been playing Netflix as well as multiple other on-line services for months now, but suddenly (since the Amazon EC2 fiasco) won't sign on to Netflix; EVERY OTHER internet-related app works FINE.

Netflix says I need to reset the Netflix app settings and re-register it with their systems; however, I can't actually get into the Netflix app, I just get the timeout due to "the server could not be accessed" message, and can't actually get into the app to disconnect it from Netflix. Sony web support is a bunch of idiots and says I need Netflix to do this, but I've already done the Netflix disconnect; I need to do the other half on the hardware.

Any idea on how to forcibly nuke the Netflix app's settings? I'm calling in to Sony's line tomorrow when the techs are in to get this issue escalated otherwise.

Note again: I HAVE disconnected the device on the Netflix system. I CANNOT open the Netflix app on the player AT ALL because the server doesn't respond. And resetting the system settings makes me reset up the network, video, and audio outputs, but does NOT affect the Netflix app at all.

Nick McDermott

eire1274
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Problem solved itself... sort of. A relay to the OLD address wasn't up, and once Netflix brought all DNS gateways up (which didn't happen until this afternoon) the Sony player caught up and re-registered. It seems Netflix was adding the gateways slowly, and a few devices didn't get caught up until towards the end. And, of course, I have one of them...

If anyone continues to have any issues now that service is 100%, go to your Netflix account via the web, and remove the device from your account, then use the device to re-connect to the subscription. Problem solved.

Nick McDermott

Lindasayswhat
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Joined: 10/15/2010
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I love when the problem solves itself. Netflix has been iffy for a while now.