Hey, I need some advice here. My parents old PC just had a major malfunction. its a HP desktop that was bought in 2005.
they tried to turn on the computer. it failed to load windows. there was as screen with several options. I tried clicking on them all including starting in safe mode. Nothing would work to get windows stared. its win XP.
My dad went ahead and brought the desktop into a computer rapair shop. The guy told them the HDD was bad and that the diagnosis is $50 and for $250 he would fix it and attempt to recover some data off the bad HDD. He decided to take it back home and only pay for the diagnosis.
the bummer is he had all his i-tunes and a bunch of pictures saved on the HDD. I have installed that drive into my machine and am able to open it. It contains one file called "recovery".. I have no idea how to access it or get anything out of there. Is there some kind of utility or method that will allow me to attemp to access the drive? I can still hear it spin up and make some sounds.
other than that we just went up newegg and I bought a cheap 250 GB HDD for $50 that I will install into that computer so they will at least have it working again. I just thought it would be cool if theres a way to recover some of that data from the other drive.
One drive with two partitions, C: and a D: (recovery) drive. Perhaps C: is gone for good, of course they would be other drive letters on your system. Not sure how to recover anything from the recovery partition without some kind of application from Dell.
Looks like the C: partition went corrupt. Usually, if the recovery partition is working, than this means that the data for the C: partition descriptor went bad, indicating that a portion of the discs inside the drive has worn out. Whether or not the files inside the partition itself are bad is in question.
I'd recommend TestDisk as a route to try. It is a great OpenSource app that can give you a lot more information on what can be retrieved from the disk. It operates as a text command interface, and is a little complicated, but read the manual and you'll be surprised what it can do (assuming that the disk hardware is still working). You can run it on another machine, with the bad drive hooked up, from within Windows at the command line, or on a DOS boot disk, Linux Live CD, or others. Given that you want to recover, I'd say Windows would be the best option, so that you can copy to a healthy disc.
Go to your "My Computer" and right click, then hit "Manage". You should get a window that pops up, in it you will see "Storage" and or "Disk management". Click disk management and you should get a new window to pop up. You will be able to see all drives, even the damaged ones. Take a screen shot of that and link it to here.
As for recovery, i personally have been using Recuva lately, its made by the same people who make CCleaner. its a decent program and it works quickly and efficiently. http://www.piriform.com/recuva
so it turns out I failed to notice that I'm able to open the drive. I think I was trying to open a bad partition before. I have removed the drive from my PC and put it back to take these snap shots. Strangely the other bad partition that had the recovery file in it is gone now. Guess that doesnt matter.
It looks like all the stuff is there but I don't have administrators privileges to get to all the files. I can click and open stuff but I have to change permissions for each file individually to open it.
as far as test disk. yea, I tried using it but I really have no idears what Im doing. I gave it a try and was messing with stuff... hopefully not messing up stuff tho I have a friend who is really good with computers so maybe I'll ask him to take a crack at it.. or I may opt to bring it back to the tech guys to get the data back after I've replaced the HDD and fixed the computer since the new HDD aslready showed up. We do like to support local businesses but I was a bit wary to let them take my dad (who's an older guy) to the cleaners.
what to do? also not really sure why my fraps snapshots look fuzzy..
Open a command prompt (CMD), and type:
CACLS D:\*.* /T /G Everyone:F
It will take a minute to go through the file table, but it will bring the old drive into the current administration profile.
thankyou for the reply! and srry for the delayed response.
I followed the directions above and am now able to open all the files on the drive. But, I still run into a problem when trying to open a picture or one of the i-tunes MP4 files. It says "access denied" or "do not have access privileges" or something.. I dont know what to do from there.
Another problem arose. After the new HDD showed up, I installed it and attempted to use the recovery disks to re-install win xp. It's a no go. I learned the HP recovery disks I have wont work to install win xp on a brand new hard drive.
this is not that big of a problem because I dont have to buy too many more parts to make them a new win 7 machine... still hope I figure out how to get some of the stuff off that drive.. we may try calling i-tunes customer support to see if they will at least allow us to download the itunes again. they have done that before.
The ownership is still different. Transfer the files to the main drive on the new computer, and you will be able to use them.
Yesss!! I finally got access to the important files on the drive! :D all the pictures and even i-tunes as well.
I found this page.
a lot of what was in the article wasnt very helpful to me but there were some good tips in the comments.
bascially I did this..
typed this into the command prompt.
"icacls G:\* /T /C /grant everyone:(OI)(CI)F" (replaceing the G: with the letter designated to my drive) then pressed enter
I guess this one did something slightly different than the one you suggested eire because after trying it I could definitely see something working. I'm not sure if that other command had worked..
*quote from guy in comments*
"Did you make sure to check '‘Replace owner on subcontainers and objects’ when going Start>My Computer>’right-click’ on the *E Drive and select properties>Security>Advanced>Owner>Edit (select your user name in the change owner to box below)"
after doing this I was finally able to open the files containing all the pictures and music files. I went ahead and mae a usable copy of the whole drive in my machines HDD. It took about 20 minuets.
Thank you guys for helping out! About midway through this thing I was almost ready to give up. Well I did actually for about a week.
The moment of truth happened when I finally saw the pictures on the drive again and realized how happy I was that we didnt lose those. There are some very special and nice pics in there that our whole family has taken...
So now its off to build my parents a new computer. with the stuff im looking at the total cost for everything (reusing some old parts) inclding retail copy of win 7 will be under $400. :D
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